Support Services Officer

About the role

Are you a problem‑solver who enjoys helping others and keeping things running smoothly behind the scenes? Join the Income Tax Division as a Support Services Officer and play a key role in supporting colleagues, customers and essential business systems across the Division. This varied role combines technical support, customer service and operational administration, offering the opportunity to work across a wide range of systems, processes and services.

We’re looking for someone who is organised, approachable and confident communicating with a wide range of people. You’ll support colleagues across the Division, helping to manage key processes, resolve queries and maintain essential systems and services. If you enjoy a varied workload, take pride in delivering a high‑quality service and are keen to develop your skills, we’d love to hear from you.

• A competitive salary that increases each 12 months until you reach the salary maximum.
• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after the third year.
• A flexi‑time scheme where you can accrue additional time worked to take time off in line with the relevant flexi‑time scheme.
• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
• Discounted access to the NSC gym and island swimming pools as well as 1‑to‑1 support programmes and exercise classes with qualified instructors.
• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
• Ability to apply for an unpaid career break after 3 years’ service.
• Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
• Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.

Please note a relocation package is not available for this role.

We are committed to creating an inclusive culture that celebrates equality, diversity and inclusion.

Contact the Recruiting Manager yleasury.gov.im.