Medical Receptionist and Administrator

As a GP Surgery Receptionist, you will be the first point of contact for our patients. You will be responsible for providing a professional, efficient, and courteous reception service, both in person and over the phone, while ensuring patient confidentiality at all times.

• Greet and assist patients and visitors in a friendly and helpful manner.
• Answer and manage incoming calls, directing them appropriately.
• Schedule and manage patient appointments using our electronic booking system which is Emis.
• Handle patient enquiries and provide information about services.
• Process patient registrations and maintain accurate records.
• Ensure the waiting area is welcoming and tidy.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Coordinate with medical staff and other team members to ensure smooth operations.

This role is for The Oaks Medical Centre and Blackwood Health Centre. We have 3 sites and over 60 staff members.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• EMIS knowledge

• GCSE grade A to C in English and Maths

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.