Enrolment Support Advisor

Enrolment Support Advisor - Fixed Term Contract

Location
:
Birmingham

Salary
: £25,640 - £27,040 per annum

As an Enrolment Support Advisor, you'll play an important role in ensuring students have a smooth and straightforward start to their studies. Supporting both new and returning students, you will help manage enrolment processes, maintain accurate records, and provide clear, timely communication throughout.

As part of a wider team, you contribute to a consistent and positive student experience across campuses.

• Support the accurate and efficient enrolment of new and returning students
• Guide students through online enrolment, ensuring required information is complete and correct
• Maintain and update student records across internal systems
• Respond to student queries via email, phone, text and web chat, providing clear and helpful information
• Identify and resolve routine issues, escalating more complex queries where needed
• Work with colleagues across the University to ensure a consistent approach to enrolment
• Contribute during busy periods and support enrolment-related events such as open days and assessments

• Experience in an administrative or customer‑facing role
• Strong attention to detail and a focus on accuracy
• Clear and professional communication skills, both written and verbal
• Confidence using Microsoft Office applications such as Word, Excel and Outlook
• The ability to organise your workload and prioritise tasks effectively
• A proactive and adaptable approach, with the ability to work independently within established processes
• A commitment to providing a positive and inclusive experience for students and colleagues

This role is offered as a fixed‑term contract from 20th July until 12th October.

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

Our client is committed to creating a culture of inclusivity and welcomes applications from people of colour who are underrepresented in the organisation.

All successful applicants are required to complete a basic DBS disclosure. Depending on the role, an enhanced check may be required by statute and internal policy.