Personal Assistant

West Midlands Combined Authority (WMCA), Are you a highly organised, proactive, and solutions-focused Personal Assistant ready for your next challenge? Do you thrive in a fast-paced environment, supporting senior leaders, and keeping operations running seamlessly? If so, we’d love to hear from you. We’re offering an exciting opportunity for a Personal Assistant to provide dedicated support to our Director of Marketing and Engagement and Director of Communications, while also delivering high-quality administrative assistance to the wider team.

This varied and impactful role will see you coordinating complex diaries, preparing high-quality meeting packs, taking minutes, managing expenses, and ensuring administrative processes run smoothly. You’ll also be instrumental in maintaining efficient office systems, streamlining procedures, and building strong working relationships across departments to ensure the smooth delivery of projects.

The role will be based in the office for a minimum of two days per week, with flexibility to support the diaries and commitments of both Directors, including accompanying them on site visits where required. We need someone who is organised, adaptable, and committed to delivering exceptional support to a team that makes a positive impact to the region.

Your personal statement should clearly reflect how you meet the essential criteria outlined in the job description. It will form a key part of the selection process and will be used as a discussion point during your interview.

• Deliver proactive, timely, responsive and high-quality PA support
• Build and maintain positive relations and open communication within the team
• Engage with the WMCA Business Support Team and provide a high standard of customer service to stakeholders and staff
• Provide and ensure that support and assistance is available for projects and services being implemented by the WMCA
• Manage, co-ordinate and maintain calendars including meetings, appointments and records in accordance with pre-set priorities, deadlines and requests
• Plan and co-ordinate associated travel and accommodation arrangements
• Receive, sort and prioritise all incoming communications, mail and emails
• Manage and plan cover arrangements ensuring that sickness/holiday absences are adequately resourced
• Ensure that all records and filing systems are maintained and kept up to date

• Excellent written and spoken communication skills
• Strong interpersonal and team working skills
• Experience of co-ordination, preparation and support to meetings; including booking venues, meeting invites, circulating agendas and papers, note taking and following up and progressing actions
• A calm and professional manner, with the ability to effectively liaise with senior management and executives
• Ability to deal with difficult or sensitive situations tactfully and with diplomacy, always maintaining a high degree of confidentiality
• A flexible approach to work
• Ability to network effectively with external and internal contacts, including senior management, and maintain excellent relationships
• A good standard of education, including maths and English

The location for this role is 16 Summer Lane with at least 2 days a week spent in the office.