Band 3 Receptionist - Switchboard Operator

Band 3 Receptionist - Switchboard Operator Band 3

Main area ICCR Grade Band 3 Contract Permanent Hours Part time - 25.25 hours per week (Week 1 - Wednesday , Thursday 7.30 - 15.30, Friday 08.00 - 18.00, Week 2 - Monday 07.30 - 15.30, Thursday 07.30 - 5.30, Saturday 09.00 - 15.00, Sunday 15.00 - 22.00) Job  

Site Northcroft Town Birmingham Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 03/08/2026 23:59 Interview date 18/08/2026

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

An exciting opportunity has arisen to assist in providing a high quality reception service  post holder will act as a first point of contact for all visitors and callers to Northcroft. The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.

Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification. You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage.

To provide a full range of reception, switchboard and administrative duties. To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

Working Pattern

Week 2 - Monday 07.30 - 15.30, Thursday 07.30 - 5.30, Saturday 09.00 - 15.00, Sunday 15.00 - 22.00

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

• Previous Training in Reception/Switchboard role
• Familiarity with Microsoft Office software packages, Word, Excel and Outlook
• Experience of working in a busy reception area.
• Experience of working in a customer facing role
• English to GCSE Grade C, or equivalent
• Experience of working in a Mental Health environment/Healthcare setting
• RiO Trained

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a…