Health in Mind Administrator

Search through the open vacancies at Birmingham Women’s and Children’s.

• To be at the heart of brilliant care for women, children and young people.
• Where innovation, compassion, and opportunity meet to help transform lives.
• To make a unique impact from day one. As one of only two centres in the UK for women, children, and young people, this is where you can help bring prize-winning discoveries and game-changing innovations to life.
• To grow a thriving career and unlock your potential. Our unique and vast specialisms provide opportunities you won’t find anywhere else. No matter the career path you choose – you’ll have unwavering support for your ambition and a real investment in your learning.
• To discover a community of support. Where our strength comes from our people, who come from every walk of life and who work shoulder-to-shoulder across every discipline. Here, you’ll find a deep camaraderie and the support to take control of your career and find your passion – on the best days, and the toughest.

This is Birmingham Women’s and Children’s Trust.

This is your place, our place, the place.

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.

To provide high quality secretarial and reception support to the clinical psychologists and Liaison Psychiatrist so that patient care is delivered efficiently, correspondence is produced accurately and on time and patient pathways are managed smoothly.

The post holder will be based within the Health in Mind team which is a multi-disciplinary team including clinical psychologists, neuropsychologists and a Liaison Psychiatrist.

This is a patient facing role and the job is based in:

· The Rainforest Corridor reception

· Health in Mind Department (offices)

Duties include sitting at a desk, looking at computer screens/databases and concentrating intensely for prolonged periods of time; whilst coping with interruptions, dealing with enquiries and taking calls from distressed parents.

Effectively and professionally welcome patients, visitors, colleagues and Trust Staff into the department/reception area in a friendly and courteous manner

· Check Patients in and out of their outpatient appointments on EPIC and notify clinicians of patient/staff arrivals

· Book appointments on EPIC in line with local Standard Operating Procedures

· Ensure accurate data entry to help the Trust meet targets

· Assist with monthly audits

· To facilitate communication e.g. answering telephone enquiries, arranging meetings

· Supporting the general administration system, which includes prioritisation of own workload and other junior staff

· Supervision of junior admin staff

· Receive and log incoming calls, taking accurate messages bringing urgent matters to the attention of staff, as appropriate

· Respond to general enquiries in a friendly and courteous manner

· Provide reception cover during lunch breaks, sickness and annual leave periods

· Set up rooms and photocopy materials in preparation for groups/workshops

· Assist senior staff with diary management and organise appointments, meetings, events

· Support with daily validation (cashing up on EPIC)

· Assist in the ordering of stationery

· Support wider administration team including demonstrating administrative duties to new starters or less experienced staff

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work.

Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women s Hospital is one of two dedicated women s hospitals in the UK, with the busiest single site maternity…