Practice Assistant

Practice Assistant - Birmingham, Manchester, Nottingham

Vacancy type Experienced hires

Scheme Secretarial/Administrative

Level Mid

Business area Business & Professional Risk

Duration Permanent

Hours Full time

Location Birmingham, Manchester, Nottingham

Reference number JP04082

Team Business & Professional Risk

Vacancy owner Jonah Philpott

We're looking for a Practice Assistant to join our Business & Professional Risk team, providing exceptional workflow management and client service support to our fee earners.

As a Practice Assistant, you'll act as the single point of contact for fee earners, taking ownership of all tasks through to completion - whether by carrying these out yourself or by managing workflow through Team Assistants and Shared Services. You'll provide a high-quality, comprehensive organisational service to fee earners and deliver exceptional client service at every stage.

• Building strong client relationships by becoming an active part of client care — handling queries, taking and making client-related calls, and ensuring all correspondence is dealt with promptly and professionally.
• Providing comprehensive administrative and financial support, including managing diaries, coordinating travel and meetings, and taking responsibility for the preparation and completion of complex billing to the highest standards of accuracy.
• Managing priorities and workloads to ensure deadlines are met, maintaining client and matter data within case management systems, and ensuring compliance with firm-wide policies and procedures including Lexcel and Information Security.
• Advanced knowledge of Microsoft Office, combined with a proven aptitude for producing documents and client communications of the highest standard.
• Experience of working in a legal or professional services environment is desirable, giving you the confidence to hit the ground running in a fast-paced, client-facing role.
• Strong communication skills and a collaborative, proactive approach — you'll be a key point of contact for fee earners and clients, and will readily support colleagues across the department wherever needed.

We offer a flexible and hybrid working model. Our comprehensive benefits package includes private medical insurance, pension contributions, an employee assistance programme, and a range of wellbeing initiatives. Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life.

Many of our people work flexibly in some way and we're open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.

We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

Take a look at our candidate interview pack for information about reasonable adjustments, what you can expect during the interview process, and guidance to help you prepare.