Band 3 Booking Co-ordinator

Job summary

An exciting opportunity has arisen for a Booking Co-ordinator to working within the Imaging Department.

This is a full-time permanent vacancy

The successful candidate will provide a robust and structured booking service to the Imaging Department within the Queen Elizabeth Hospital Site, supporting all imaging modalities. To ensure that lists are filled and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording and updating of information, management or incoming referrals and requests, manage patient admissions and provide all support for smooth patient admissions and discharges.

The successful candidate will be required to show they are a dynamic and well-organised individual, with excellent communication skills and an eye for detail.

Queen Elizabeth Hospital Birmingham sees over 27,000 patients every month. We carry out a wide variety of diagnostic investigations including MRI, CT and Ultrasound.

Main duties of the job Attached you will find the personal specification document which provides more detail about the essential and desirable skills and the experience required for this role. Please review this when completing your application.

The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family and their carers, whilst managing complex and confidential information.

The department delivers a 7-day service, and it is therefore necessary for staff to work flexibly.

Full training will be given to the appointees in the use of the Trust patient information system Oceano and Radiology Information System (CRIS).To discuss this post or to arrange a visit, please contact Kalvinder Bains (Imaging Bookings Office & Reception Manager) on .

About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details Date posted
06 August 2026

Pay scheme

Agenda for change

BandBand 3

Salary
25,760 to 27,476 a year

Contract Permanent Working  pattern

Full-time,

Flexible working

Reference number

Job locations

Trustwide

Mindelsohn Way Birmingham West  MidlandsB
15 2TH
United Kingdom Job description

Job responsibilities
* Please Note :
For a detailed job description for this vacancy, please see attached

Job Description
* Job description
Job responsibilities
* Please Note :
For a detailed job description for this vacancy, please see attached

Job Description
* Person Specification

Qualifications

Essential
* Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
* Business Administrative NVQ Level 3 or equivalent experience in an administrative role

Experience

Essential
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
* Experience of using IT systems
* Experience of working in a busy environment Desirable
* Experience of working in healthcare

Additional Criteria

Essential
* Good Communication / customer care skills both written and compassion
* Good keyboard / IT skills
* Good organisation skills and ability to multitask
* Good time management skills
* Ability to deal professionally with enquiries from staff, patients, and visitors
* Ability to solve problems
* Understand confidentiality and apply the principles in everyday working practice
* Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern
* Work effectively and flexibly as part of a team to meet the needs of the service
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter personal and communication skills
* Good organisational skills
* Team player
* Conscientious*Demonstrates reliability, motivation and commitment
* Ability to deal with stressful situations and sensitive issues
* Ability to travel to multiple sites
* Ability to work under pressure and deal with stressful situations.
Person Specification

Qualifications

Essential
* Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
* Business Administrative NVQ Level 3 or equivalent experience in an…