Programme Administrator

Department Student and Programme Administration Location City Centre Campus (Millennium Point) Salary £28,995 to £32,006per annum Permanent Post Type Full Time Release Date 18 August 2026 Closing Date 23.59 hours BST on Tuesday 01 September 2026 Reference S126043

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

We are seeking Programme Administrators to join our Student and Programme Administration Team
, supporting the delivery of high-quality services across the University.

In this role, you will be supporting the administration of academic programmes in line with agreed university regulations, policies, and service standards, ensuring programmes adhere to institutional strategy. Key responsibilities include providing high quality, efficient and effective administrative support for students with responsibility for a wide range of course administration duties, sharing responsibility for efficient and seamless delivery of student services across the School.

• Provide comprehensive administrative support across the academic lifecycle, in line with regulations, policies and service standards.
• Maintain accurate student and programme records using university systems, ensuring compliance with institutional requirements.
• Respond professionally and promptly to enquiries from students, academic staff and other colleagues.
• Prepare and process assessment data, including marks entry, exam board preparation, and communication of results.
• Support the administration of programme changes, withdrawals, interruptions, and transfers.
• Provide administrative support for programme-related meetings, including minute-taking and preparation of documentation.
• Contribute to the implementation of standardised processes across programmes, ensuring consistency and efficiency.
• Work collaboratively with other administrators across the institution to share knowledge and best practice.
• Assist with the collection and processing of student engagement and attendance data.
• Support key university events such as enrolment, graduation and open days, and clearing as required.
• Experience of working in a busy administrative role.
• Skills in organising and prioritising workloads effectively to meet deadlines.
• Experience of using digital systems to manage data and records.
• Strong attention to detail and commitment to accuracy.
• Excellent interpersonal and communication skills.
• Ability to work effectively as part of a team.
• Experience of responding to enquiries in a professional manner.
• A commitment to delivering excellent service to students and staff.
• Experience working in higher or further education.
• Familiarity with student records systems or virtual learning environments.
• Understanding of key stages in the student lifecycle.

If you are excited by the opportunity…