Business Administration Apprentice

Business Administration Apprentice

Annual salary: up to £28,995.20

Course title:
Business Administration (level
3)

Location:

Birmingham

Contract Type:
Fixed Term Apprenticeship

• Age 16–17: £8.26 per hour — 40 hours per week (including time for study leave)
• Age 18–20: £11.20 per hour — 40/42.5 hours per week (including time for study leave)
• Age 21+: £13.21 per hour— 40/42.5 hours per week (including time for study leave)

The programme has an expected duration of approximately 18 months

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.

All our Apprentices are paid above the national minimum wage, and you’ll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as organising repairs in people’s homes, getting involved in community projects and improving people’s lives by being customer focused.

As a Business Support Apprentice, you will be developing within the role guided by your mentor. The role will be based within our Administration teams within Birmingham and you will be working alongside the teams supporting the Voids Contract or the Responsive Repairs Contract. You will be involved in lots of different duties including, liaising, and communicating with stakeholders, clients and contractors, compile reports, answering queries, complaints and compliments via email or phone, undertake administrative takes such as typing up notes and attending meetings.

• Introduction to business administration within an accommodation and housing environment
• Developing effective communication skills, including answering phone calls and responding to emails professionally
• Providing reception support and dealing with internal and external enquiries
• Administrative and office support skills, including filing, photocopying, and document management
• Data input and maintaining accurate records on internal systems
• Understanding confidentiality, data protection, and professional standards
• Supporting the Accommodation team with day-to-day operational tasks
• Learning how the wider accommodation team operates and how departments work together
• Developing organisational and time-management skills in a busy office environment
• Building confidence in using office IT systems and software

• Required to get to branch
• A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks
• Strong communication skills
• Ability to build and maintain positive customer and client relationships
• Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment

• Chromebook, and uniform supplied
• An industry‑recognised qualification
• 25 days’ annual leave, plus bank holidays
• £250 contribution towards driving lessons
• Annual Mears Fun Day - a company‑wide celebration as a thank‑you from the Executive Team
• Support from Mears Group Apprentice Ambassadors
• Apprenticeship events and reward trips
• Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye‑test vouchers, Share Save scheme, and more

Mears Group PLC is a leading provider of housing and care services in the UK. With a strong…