Telephone Assistant

Full-time Permanent Entry Level

Posted 12 Aug 2026

Telephone Assistant - Birmingham Office

We are a renowned multiservice law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for an Administration Assistant to join our Birmingham Office.

This is a full-time position from Monday to Friday from 8.30am - 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible providing exceptional service to our clients.

Requirements of the role:

• Take inbound calls and ensure all calls are answered promptly and to meet set KPIs
• Answer all inbound calls from prospective and existing clients in a professional manner
• Screen telephone calls, taking relevant and accurate messages
• Liaise with other departments
• Report technical issues impacting service to the IT team
• Assist the wider support teams and carrying out general administrative duties when required
• This is an office-based role
• Excellent oral and written communication skills
• Polite and professional telephone manner
• Ability to cope with tight deadlines, prioritise tasks and work under pressure
• Proven experience in an administration role
• Ability to learn quickly
• Excellent time management and organisational skills
• Able to work on own initiative and also as part of a wider team
• Experience using the Microsoft Office suite

We offer a positive and supportive working environment with a firm that prides themselves on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm.

This role starts at £24,748.50 per year.