Care Home Admin; Part time

About Our Home:

Nestled in the scenic grounds of Kingstanding Manor House is more than a care homeits a haven of excellence and warmth. With accolades like Outstanding from CQC and a Top 20 Care Home Award our residents find solace in studio-style rooms vibrant communal spaces and even our very own Manor Tavern. Here every day is a blend of tailored activities delicious meals and cherished moments in our lush gardens.

At Manor House we dont just provide care; we craft a lifestyle where every resident feels like family.

We are looking for an experienced Administrator to join our team on a part-time basis working up to 17.5 hours per week. The role is based on Tuesdays and Thursdays with some flexibility around working hours/days.

What you will be doing!

• General reception duties taking calls transferring to departments greeting visitors
• Duties will include general correspondence telephone enquiries and reception duties preparation of timesheets and submission of summaries relating to payroll record keeping and taking minutes of meetings.
• To provide accurate and efficient typing support from written and recorded material utilising Microsoft Office to ensure the layout and appearance meet corporate standards maintaining confidentiality at all times
• To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks including diary management preparation and coordinating of meetings.
• To coordinate the duty rota liaise with Bank and Agency staff when required.
• To sort and distribute mail accordingly throughout the Home.
• You will support the recruitment process for new employees ensuring all paperwork and relevant documentation is complete.
• Keep accurate records of all relevant residents documentation to include financial contracts monthly invoice requests and payments pocket money cash records and sundry invoices.
• Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
• Maintain records of client admissions hospitalisation and discharges to ensure correct charges are invoiced.
• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services Finance department. Chase late payments.
• Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
• Prepare and submit data relating to petty cash and wages totals-monthly
• Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
• Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
• Attend training courses and sessions as required.
• Maintain client staff and business confidentiality at all times.
• Prepare and maintain stationary orders stock and records.
• To answer the telephone record accurate messages respond positively to problems and queries and deal appropriately with any visitors to the home.
• To ensure all internal and external customer interactions are met with a welcoming and professional manner.

Benefits:

• Salary up to 27000 per annum (pro rata)
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend