Business Support Officer

We have an exciting opportunity within our Business Support Service for a part time self‑motivated Business Support Officer to join our Family Time and Conference Service, providing essential support to the reception function and the day to day running of our Family Time and Conference Centres. This will involve meeting and greeting internal and external customers, resolving customer enquiries face to face and over the telephone, supporting with the allocation of work to the Business Support Assistants, managing and prioritising the workload via inboxes, completing and monitoring rota’s, raising purchase orders, dealing with invoices, supporting with building enquiries and updating children’s records.

You will provide advice and support to Business Support Assistants in the team on a day-to-day basis and collate statistical information as directed.

• You will be a ‘can-do' person, who is passionate about high quality service delivery and performance
• You will have a good understanding of customer service, be a pro‑active team player with the ability to work flexibly across buildings to provide continuity of service.
• You will be able to manage several conflicting priorities and use your own initiative to respond independently to difficult problems and unexpected situations providing a solution focused response.
• You will have good attention to detail, have experience of working in a busy, diverse team environment and you will be able to work under pressure including meeting deadlines and dealing with interruptions.

• A good understanding of customer service.
• Experience of managing a group of staff ensuring clear expectations and driving outcome focused performance.
• Experience of managing conflicting priorities, the ability to organise own workload and decide priorities.
• The ability to work under pressure, including meeting deadlines and dealing with interruptions.
• The ability to resolve internal/external issues and providing a solution focused response.
• The ability to communicate complicated or sensitive information with varied audiences in person and/or in writing.
• The ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provision.
• The ability to manage a process, ensuring accurate and timely outputs.
• The ability to cope with situations where there is an emotional demand arising from the work being undertaken

Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian including Experian Right to Work, and Digital . These are essential pre‑employment requirements.

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on‑site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.

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