Band 3 Patient Services Administrator

Find out more about applying to join Team BCHC.

Community services are a key part of the NHS of the future. Be part ofthat future now.

Join us and help achieve better care and healthier communities.

Based within the Black Country. ( main base Oldbury) The post holder will carry out clerical and administrative duties to ensure the efficient operation
of the dental service. The post holder will be responsible for their own workload and will be
expected to develop and maintain up to date knowledge of all services within their Speciality
Management Group which will enable them to deal with any service related queries.
To work flexibly within the dental team providing high quality dental care for a wide spectrum of
patients including adults, children, and patients/clients with special needs and medically
compromised patients.
This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be
flexible and rotate with other team members thereby ensuring cover across other Specialty
Management Groups as and when required.

First point of contact for all service users and visitors to the clinic reception greeting in a
professional and friendly manner and notify the appropriate person of individual’s arrival.
Responsible for the management of clinics and waiting lists within their Specialty
Management Group.
Prepare and update clinical records for all patients booked within Dental Services
ensuring that appropriate records such as referral letters are attached/ scanned
appropriately in accordance with Trust’s Policies and Procedures. Therefore ensuring
that the records are available to clinicians prior to appointments. Prepare clinics in
advance by printing day lists, pulling out the complete patient records e.g. radiographs,
referral etc.
Support clinic preparation by identifying and chasing any missing information such as
histopathology, blood results, imaging etc.

Community services are a key part of the NHS of the future. Be part ofthat future now.

Join us and help achieve better care and healthier communities.

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

To work within one of five Specialty Management Groups providing a comprehensive, efficient
and effective administrative service in order to meet the Trusts patient waiting time targets and
enhance patient experience.
The Specialty Management Groups are often the first contact a patient will have with the
Dental Services and may be regarded as the ‘shop window’. The post holder will be required
to provide excellent customer service to all patients ensuring that they are polite and courteous
at all times.
The post holder will carry out clerical and administrative duties to ensure the efficient operation
of the dental service. The post holder will be responsible for their own workload and will be
expected to develop and maintain up to date knowledge of all services within their Speciality
Management Group which will enable them to deal with any service related queries

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
• RSA 2 or equivalent experience in typing or word processing
• Level 3 NVQ in Business Administration or equivalent administrative experience.

• Previous administrative experience.
• Previous experience of working with the general public.
• Experience of working with a wide range of professionals