GP receptionist

Join our dynamic healthcare team as a GP Receptionist, where your energetic and organised approach will be the first point of contact for patients and visitors. In this vital role, you will manage front desk operations, coordinate appointments, and ensure a smooth flow of daily activities within the Practice. Your positive attitude and attention to detail will help create a welcoming environment that promotes excellent patient experiences and efficient clinic operations.

Join us in delivering exceptional service in a fast-paced healthcare setting! Your enthusiasm and dedication will make a real difference in patients experiences while supporting our teams success.

• Greet patients and visitors warmly, providing friendly and professional assistance at all times
• Manage appointment scheduling, cancellations, and rescheduling with precision and efficiency
• Answer incoming phone calls promptly, directing inquiries to the appropriate staff or departments
• Maintain accurate patient records, update information, and ensure confidentiality at all times
• Handle administrative tasks such as filing, data entry, and processing correspondence
• Support the clinic team with basic administrative duties to streamline daily operations
• Ensure the reception area remains tidy, organised and welcoming for all visitors

• Proven office experience with strong administrative skills in a busy environment
• Previous experience working in a healthcare or medical reception setting is highly desirable
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor
• Ability to multitask efficiently while maintaining attention to detail under pressure
• Proficiency in office software applications and appointment management systems
• Strong organisational skills with the ability to prioritise tasks effectively
• A positive attitude combined with reliability and a proactive approach to work

Busy, friendly GP Practice serving 10,800 patients living in Castle Vale and surrounding areas.

We have 5 Partners, salaried GPs, nurses, HCA's and nursing association as well as other attached clinical staff. The established admin team work closely with all members of team to provide a holistically supportive team environment.

The purpose of the role is to

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on…