Corporate Receptionist

Job Description

Company name:
Mitie | Signature

Job Title:

Receptionist

Reporting to:
Senior Community Manager

Location:

Three Chamberlain Square, Birmingham. B3 3AX

At Mitie Signature Guest Services, we believe workplaces should be more than places people work. They should be places where people feel welcomed, supported, inspired and empowered to do their best work.

Based at Three Chamberlain Square in Birmingham city centre, this is a unique opportunity to be part of a transformational journey, shaping a world class client and workplace experience.

We are looking for a passionate, energetic and people-focused Receptionist - a true Moment Maker.

You will be the face of the client reception and meeting suite - the connector between teams, our client's clients, and the person who turns everyday interactions into meaningful experiences. You will create moments that matter - moments that our visitors and colleagues can feel and see - making a lasting impact on how people experience our office facilities.

You will go beyond service delivery to create meaningful, memorable experiences that define the workplace.

• Delivering a warm, engaging and professional welcome to colleagues, clients and visitors.
• Building trusted relationships and becoming a go-to person in the workplace.
• Creating positive, memorable experiences that make people want to return.
• Anticipating needs and identifying opportunities to delight before they're requested.
• Supporting executive visits, client events and VIP experiences with confidence and professionalism.
• Acting as a visible and approachable presence throughout the workplace.

You don't wait to be asked.

You notice, anticipate and act.

• Taking ownership of designated client and reception areas and ensuring they are always fit for business.
• Conducting regular workplace walks to identify opportunities, risks and improvements.
• Ensuring meeting rooms, collaboration spaces, hospitality areas and communal environments are consistently maintained to exceptional standards.
• Supporting workplace events, activations and community initiatives.
• Coordinating with journey partners to ensure every aspect of the workplace experience is seamless.
• Auditing your working area, and shared spaces to ensure they are clean, stocked, functional and welcoming.
• Providing first-line support for internal meeting rooms, including room readiness, basic AV checks and escalation of technical issues where required.

You treat the workplace as if it were your own.

• Acting as the bridge between colleagues and facilities teams and collaborating with the wider operations team to create a world class customer journey.
• Building strong relationships with cleaning, hospitality, maintenance and security teams.
• Attending daily service briefings and ensuring everyone is aligned on priorities.
• Championing a true ‘One Team' culture across all service lines.
• Sharing best practice and helping create an inclusive and supportive workplace community.

You make exceptional service feel effortless.

• Taking ownership of reception and client suite issues from identification through to resolution.
• Ensuring service requests are managed efficiently and within agreed service levels.
• Proactively communicating office updates and managing expectations.
• Monitoring service standards and challenging where improvements are needed.
• Using feedback and insights to continuously improve the workplace experience.
• Providing a hotel standard guest experience including a world class welcome, cloakroom management, barista style lounge service and a door to floor hosting journey.

You don’t just solve problems.

You…