Medical Infusion Suite Clerk

Main area Medical Day Case Unit Infusion Suite Grade NHS AfC:
Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday, Including Weekends and Bank Holidays) Job
-CT-8049336-A

Site SWB Town Birmingham Salary £25,760 - £27,476 per annum Salary period Yearly Closing 06/10/2026 23:59

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more.

We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

The Medical Infusion Suite at Sandwell and West Birmingham Hospitals (SWBH) NHS Trust is looking for a Band 3 MIS Clerk
to assist in the delivery of a high-quality, efficient patient service within the unit.

The post holder will work as part of the multidisciplinary team to provide essential administrative and clerical support to ensure the smooth running of the infusion suite. This includes managing patient appointments and clinic schedules, supporting referral processing, and ensuring accurate and timely entry of patient information onto electronic systems in line with Trust policies.

A key aspect of the role is supporting patient flow through the service by coordinating bookings, liaising with clinical and administrative teams, and helping to ensure patients are appropriately scheduled for infusion therapies. The post holder will also be responsible for handling telephone and email enquiries from patients and internal teams, ensuring clear communication and timely responses.

In addition, the post holder will contribute to the efficient day-to-day running of the unit by supporting reception where required, assisting with patient queries, and helping to resolve scheduling or administrative issues to minimise delays in care delivery. The role will also support stock or resource coordination where applicable.

The post holder will work collaboratively with nursing, medical, and wider administrative teams to maintain a safe, organised, and efficient clinical environment. They may also support basic quality improvement activities and contribute to service development by identifying opportunities to improve administrative processes and patient experience.

Essential requirements include experience in an administrative or clerical role, strong communication and organisational skills, ability to use electronic systems accurately, and a good understanding of confidentiality and data protection principles. Experience with in a healthcare setting is desirable, along with the ability to work effectively under pressure in a busy clinical environment.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us…