Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are‘Be open, be compassionate and be bold’and our team members apply these daily to achieve our mission ofhelping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an
Administrator to join our busy South Birmingham Service
. Our Administrators
here at
Change Grow Live
play an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals.

Where: South Birmingham, Bournville/Selly Oak (This role may require travel across Birmingham to provide reception and administrative support across multiple Change Grow Live locations as required by service need)

Contract: Permanent

Hours: Full Time, 37.5 per week

Please note:

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

• As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• Generating Prescriptions
• Booking appointments and maintaining accurate records
• Supporting clinicians and service staff with administrative tasks
• Handling confidential information sensitively and professionally
• Providing excellent customer service to service users and partner agencies
• Ensuring effective processing of correspondence/ data entry as required.
• Collating, monitoring and reporting data/information & statistics as required.
• Ensuring that admin, record-keeping, and communication within the project are maintained.
• Working flexibly across operational sites as required.

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills

• Enjoy 25 days annual leave plus bank holidays (pro rata), rising to 30 days with continued service.
• Flexible working arrangements
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Participation in our refer-a-friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

AI can be a really helpful tool when putting together your application, and we're happy for you to use it.
However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular…