Business Support Manager

This is a Fixed Term Contract covering a Maternity Leave.

Lead and continuously improve the central business support function for the Fire business. The role manages a team of Coordinators and Administrators, ensuring consistent, accurate and timely support across operational administration, customer and contract coordination, people processes, training, systems, reporting and financial controls. The postholder will set clear standards, allocate resources, manage priorities and provide reliable management information to support safe, compliant and commercially effective service delivery.

• Provide day-to-day leadership and line management for the Coordinator and Administrator team, creating clear responsibilities, priorities and service standards.

• Plan and balance workloads across the team, ensuring appropriate cover for absence, peak periods, month-end activity and business-critical deadlines.

• Set objectives, hold regular one-to-ones and team meetings, and support induction, training, coaching and development.

• Promote a collaborative, respectful and accountable team culture, addressing issues promptly and escalating employee relations matters through the correct channels.

• Maintain role profiles, process ownership and succession or contingency arrangements for key support activities.

• Oversee the end-to-end delivery of central administrative and coordination activities across the Fire business.

• Ensure requests are logged, owned, prioritised and progressed within agreed timescales, with clear communication to internal and external stakeholders.

• Maintain consistent administrative standards across contracts and regions, including document control, records, meeting support, correspondence and shared mailboxes.

• Coordinate operational information required for mobilisation, service delivery, project support, planned activity and business reporting.

• Provide effective cover and hands-on support when required, while retaining accountability for overall team performance.

• Champion the correct and consistent use of relevant business systems, ensuring the team is trained and records are complete, accurate and current.

• Own key support trackers, dashboards and reporting routines, including data quality checks and timely submission of weekly and monthly information.

• Provide management information on workload, service performance, outstanding actions, risks and trends.

• Identify recurring data or process issues, agree corrective actions with stakeholders and monitor these through to closure.

• Maintain appropriate access controls, document retention and information security in line with company requirements.

• Act as the central liaison between the Fire business and People, Recruitment, Learning and Development, QHSE and other support functions.

• Oversee administration for starters, leavers, changes, recruitment, mandatory training, competence records, holidays and other people processes.

• Maintain accurate training and competence information, highlight gaps and coordinate actions required to support compliance.

• Ensure personal and sensitive information is managed confidentially and in accordance with data protection requirements.

• Support audits and assurance activity by ensuring required records are available, controlled and accurate.

• Oversee accurate and timely administration of purchase orders, invoices, expenses, payroll inputs, contract or job set-up and vendor information, in line with delegated authority and financial controls.

• Work with Operations, Commercial and Finance teams to resolve queries, missing…