Security Reception & Access Control Administrator

Location: Sheldon

Security Reception & Access Control Administrator

Salary: £14.03 per hour

Location:

Solihull B92 8NW

Working pattern:
Monday to Thursday, 6:00am to 4:00pm;
Friday, 6:00am to 3:00pm (49 hours per week)

About the role

We are looking for an organised, customer-focused Reception & Access Control Administrator to join our team. This is a front-of-house role, giving Employees, Visitors and Customers a welcoming and professional experience. You will represent both JLR and GMS, so every interaction needs to reflect the standards of both companies.

You will work closely with site-based stakeholders and the wider Reception & Access Control Team to keep the site secure, manage access and provide excellent customer service.

What you'll be doing

Delivering a professional, welcoming reception service that reflects the JLR Creator Codes and the principles of Modern Luxury

Working as part of the Reception & Access Control Team, alongside site stakeholders, Employees, Visitors and Customers

Registering Visitors on the JLR Visitor Booking System and making sure they are met, managed and escorted by their Host until departure

Helping Employees, Visitors and Customers understand and follow site rules, safety requirements and expected behaviours

Building your knowledge of JLR's Manufacturing and Non-Manufacturing sites so you can assist with information about JLR's UK operations

Answering and managing internal and external calls through the site switchboard

Issuing and managing Visitor identification badges

Carrying out identification and security checks

Processing vehicle passes and keeping accurate databases and records

Supporting the monthly onboarding process, including Fire Marshal responsibilities

Acting as the main point of contact for Reception visitors in an emergency and supporting evacuation procedures where required

Keeping the Reception area safe, clean and professional in line with procedures, rules and regulations

Managing the end-to-end  process, including programming, allocating access, reviewing permissions and deactivation, in line with the JLR Access Control Policy

Protecting JLR's people, assets and intellectual property through effective access management

Completing Employee onboarding and offboarding activities

Running and reviewing Access Control reports, and escalating issues where appropriate

Documenting working practices in line with the JLR and GMS way

Responding positively to changing business requirements and priorities

Contributing to continuous improvement across the team

What you'll bring

Essential:

Previous experience in customer service, hospitality or a similar customer-facing environment

Experience of handling challenging situations, with knowledge of conflict resolution

Strong teamwork skills and the ability to contribute within a High-Performance Team (HPT)

Strong verbal and written communication skills

Excellent organisational and administrative skills

Good IT skills, including Microsoft applications, electronic records and filing systems

Previous experience using switchboard or telephony systems

A professional, approachable and customer-focused attitude

The ability to stay calm and adaptable under pressure

A valid UK driving licence and access to personal transport

Desirable:

Previous experience in access control, security administration or access management

Experience in a large corporate, manufacturing or operational environment

Knowledge of visitor management,  administration or security access systems

You will communicate with confidence and take pride in good customer service. You will be comfortable balancing customer needs with security, safety and compliance, and you will work well with others with a close eye for detail.

If you enjoy creating a positive first impression while helping to keep a site safe and secure, this is a good opportunity to join the JLR Reception & Access Control Team.

You may have experience of the following:
Receptionist, Security Receptionist, Access Control Administrator, Front of House Receptionist, Visitor Services Coordinator, Corporate Receptionist, Switchboard Operator, Security Administrator, Reception Administrator, Customer Service Administrator