Service Coordinator

Service Coordinator – Birmingham – Up to £30,000
Are you an experienced Coordinator, Scheduler or Service Administrator looking for your next move?
We are working with a well-established engineering business in Birmingham that is looking to add an organised and proactive Service Coordinator to its team.
This is a busy office-based role where you will be responsible for coordinating engineers, booking jobs, speaking with customers and making sure planned and reactive works are completed efficiently.
You will be joining an established business with a steady workload and the opportunity to build on your experience within engineering and service coordination.

The Package
Salary up to £30,000

Permanent position

Birmingham-based office

Monday to Friday

Full-time working hours

Established engineering business

Long-term career opportunity

The Role
Scheduling engineers across planned and reactive works

Booking PPM and maintenance visits

Coordinating emergency call-outs and revisits

Arranging remedial works following engineer visits

Managing customer calls and enquiries

Keeping customers updated on job progress

Liaising with engineers throughout the day

Monitoring outstanding and completed works

Coordinating subcontractors when required

Raising purchase orders for subcontracted works

Checking engineer reports and job information

Monitoring service KPIs and response times

Updating the company service management system

Working closely with accounts and internal teams

What We Are Looking For
Previous coordination or scheduling experience

Experience working with engineers is beneficial

Strong organisation and time management

Confident speaking with customers

Comfortable working in a busy environment

Good attention to detail

Strong administration skills

Good IT and system knowledge

Proactive approach to problem solving

Experience with in engineering, facilities management, maintenance, FM or another field-based service environment would be advantageous, but is not essential.

Apply
If you have experience in service coordination, scheduling, engineering administration or a similar role and are looking for a permanent opportunity in Birmingham, please apply with your CV today.

Keywords
Service Coordinator, Service Administrator, Service Scheduler, Engineering Coordinator, Maintenance Coordinator, Engineering Administrator, PPM Scheduler, Facilities Coordinator, FM Coordinator, Field Service Coordinator, Birmingham