Senior Education Support Administrator International Academy Grade 5

Birmingham International Academy. University of Birmingham, Edgbaston, Birmingham UK. Full time starting salary is normally in the range £30,062 to £31,900, with potential progression once in post to £35,883. Grade:
5. Full Time, Permanent. Closing date: 27th October 2026.

People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham.

Birmingham International Academy (BIA) sits within Academic Services and works collaboratively with the Colleges to provide Presessional English, Academic English and Foundation Programmes. The BIA has an entirely international student cohort and a safeguarding responsibility to students under the age of 18. The BIA is accredited by the British Council for the teaching of English in the UK.

The Senior Education Support Administrator will provide high level administrative support for the BIA programmes. They will maintain a detailed and up to date knowledge of University’s administrative policies and procedures, ensuring that the BIA follows correct processes. This will include timetabling, pre-arrival communications, on-boarding, student records management, monitoring and reporting on student attendance and engagement, supporting processes such as Reasonable Adjustments, Reasonable Diligence, Academic integrity, Exceptional Circumstances, and end of session administration.

They will work effectively across the department to support continual improvement in all programmes and assist colleagues, where possible, in fluctuations in the annual cycle. They will provide excellent customer service to BIA students, internal and external stakeholders, providing a welcoming, responsive, and supportive environment.