Bereavement Services Administrator

This part-time administrator post sits in the Bereavement Services Team at Rugby Borough Council. The work centres on arranging burials, cremations and memorials for bereaved families, with confidential records and a front-facing service by phone and in person. The hours are 18.5 a week, Monday to Friday, and the role is fully site-based with no remote working. Applicants need previous administrative experience and must be comfortable supporting bereaved people in often stressful situations.

• Handle bereavement arrangements for burials, cremations and memorials sensitively and smoothly
• Handle documents and information with confidentiality and care
• Serve customers face to face and by telephone

• Previous administrative experience

• Excellent organisational and communication skills
• High level of accuracy and attention to detail
• Ability to prioritise workload in a fast-paced environment
• Empathy with a wide variety of people
• Discretion and care with confidential documents and information
• Customer focus in face-to-face and telephone contact

• Comfort dealing with bereaved people in often stressful circumstances

• 35 days' leave including 8 bank holidays, pro rata
• Local Government Pension Scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured induction, learning and development including Future Leaders programmes
• Payment of professional subscription for approved professionals
• Family friendly policies and generous compassionate leave
• Independent support for health and wellbeing