Band 2 Ward Clerk

Twelve-month fixed-term ward clerk post at the Queen Elizabeth Hospital Birmingham, sitting in the Patient Administration Team of the Trust's Informatics Directorate. Work centres on the ward reception desk, handling patient and visitor queries and calls, keeping patient notes accurate and inputting data on PAS Oceano. Set weekday shifts of 07:00 to 15:00 across 37.5 hours, with a strong emphasis on data quality and customer care.

Recent customer-facing clerical experience and accurate keyboard skills are the key tests of fit.

• Act as first point of contact at the ward reception desk, welcoming patients and visitors
• Answer patient and visitor queries on the ward and answer the telephone
• Take a lead role in maintaining accurate patient notes and filing
• Input data on the Trust's electronic patient administration system, PAS Oceano
• Keep data quality high, with a strong emphasis on customer care
• Provide full admin and clerical support to the ward multidisciplinary team

• Good general education, such as GCSE English and Maths at grade A-C

• Previous clerical experience in a customer-facing environment
• Experience of dealing with the public or in customer service
• Experience of using IT systems

• Confident dealing with people at all levels
• Understanding of equality and diversity
• Working effectively and flexibly as part of a team
• Demonstrating care and compassion
• Working under pressure in stressful situations
• Excellent communication, organisational and motivational skills

• Mature, open and flexible approach to work
• Staying focused in a busy environment
• Good keyboard skills with high accuracy
• Travelling to multiple sites
• Handling cash and valuables
• Keen focus on the Trust's Vision & Values

• Customer Service level 2
• Experience of Microsoft Office packages such as Word, Excel and Outlook
• Experience of working in a busy environment
• Experience of working in healthcare