Administration Manager - Trauma & Orthopaedics

This Administration Manager post sits in the Head, Neck & Orthopaedic Directorate at Wye Valley NHS Trust, mainly supporting Trauma & Orthopaedics. The work centres on managing administrative teams, meeting key performance indicators, keeping patient flow moving through outpatient and inpatient services and servicing divisional meetings. It involves daily contact with senior managers and clinicians, and needs someone who can juggle competing priorities and influence on administrative matters.

Applicants need NHS Trust experience, including working with consultants, and experience handling confidential issues.

• Manage administrative teams as allocated
• Deliver specific key performance indicators
• Work with the Deputy General Manager, other service units, Trust staff and external agencies to keep patient flow through outpatient and inpatient services administratively efficient
• Support the Deputy General Manager in delivering service unit business objectives, including designated areas of responsibility
• Provide administrative and note‑taking support for divisional meetings, including agendas, circulating papers, minutes and chasing actions
• Ensure the needs of the administration teams are met while managing multiple priorities

• Degree level or equivalent, or relevant experience
• 5 GCSEs at grade C or equivalent, including English and Mathematics

• Managing waiting lists and adhering to KPIs
• Managing administrative teams
• Dealing with confidential or sensitive issues
• Working in an NHS Trust environment, including with consultants, clinicians and senior managers

• Excellent interpersonal, communication and organisational skills
• Managing multiple and competing priorities
• Influencing and persuading on administrative matters

• Leadership and management training
• Experience applying HR policy, such as capability and change management
• Experience managing appraisals

• Good work-life balance
• Support to achieve full potential through development