Mental Health Admin Manager Emergency Care

This manager post leads the administration team for urgent and emergency mental health care across South Staffordshire, with staff based on inpatient wards, liaison, crisis and access teams. The role centres on line managing that team, covering supervision, recruitment, absence, quality assurance and service improvement. It is a new, full-time Monday to Friday post with travel to other sites across the area.

Visa sponsorship is not available for this role.

• Ensure administrative services meet the highest standard across urgent emergency care mental health services in South Staffordshire
• Provide line management and professional leadership to admin staff reporting to the Operational Lead for Business & Administration
• Deliver supervision, appraisal and personal development plans for the team
• Manage annual leave and sickness absence, recording and monitoring via Trust systems such as Healthroster and EOL
• Handle disciplinary, grievance and performance management under Trust policies
• Recruit administrative and business support staff in line with Trust procedures
• Empower administrators to deliver accurate, efficient services using appropriate software, to strict timescales and Trust communication standards
• Lead quality assurance and service and process improvement
• Ensure cover arrangements are in place so the service is delivered
• Identify and co-ordinate administrative training needs
• Organise a demanding workload with high autonomy, managing conflicting priorities to meet deadlines
• Motivate the team and ensure a high-quality administrative service

• Degree level qualification or equivalent experience, skill and knowledge
• Supervisory management qualification

• Significant demonstrable experience in a senior administrative role
• Experience of line managing staff, including previous supervisory experience
• Planning, organising and scheduling work for self and team in a pressured setting with changing priorities
• Understanding, producing and analysing complex data sets or information
• Electronic diary management and operating a bring forward system
• Producing documents and reports to high standards and to deadlines

• Excellent written, verbal and interpersonal communication, maintaining professional relationships at all levels
• Specialist knowledge and practical experience of Microsoft Office applications
• Excellent organisational skills, including prioritising, forward planning and designing modern office administration systems
• Working autonomously and on own initiative without direct supervision
• In-depth knowledge of the RiO patient clinical system, KPIs and clinical processes
• Analytical and problem-solving skills

• Knowledge of data protection legislation

• Previous NHS experience
• Knowledge of NHS electronic systems such as ESR and Healthroster

• Career development with ongoing training and support