Band 3 Medical Secretary- Respiratory Medicine

A 12-month fixed-term Medical Secretary post in the Respiratory Medicine department at Queen Elizabeth Hospital, University Hospitals Birmingham NHS Foundation Trust. The role supports senior medical secretaries, consultants and the wider clinical team, with patient and professional contact, appointment booking and clinical letters. It is a part-time 0.9 WTE post in a busy department where accuracy matters. Candidates need public-facing experience and working knowledge of Microsoft Office.

• Provide medical secretarial administrative support under the supervision of senior medical secretaries
• Act as a point of contact for patients, relatives, carers, GPs and other health professionals
• Communicate sensitively with staff and service users by telephone or in person
• Arrange patients' appointments under the direction of the Medical Secretary Supervisor
• Type and distribute clinical letters
• Support senior medical secretarial colleagues, consultants and the wider clinical team

• GCSE English and Maths at grade 4 or above (9-4)
• Business Administration NVQ level 3, or equivalent clerical experience

• Dealing with the public or customer service
• Using Microsoft Office packages such as Word, Excel and Outlook
• Using IT systems

• High standard of accuracy
• Good organisational skills
• Good communication skills
• Very good knowledge and use of Microsoft Office, including Outlook, Word, PowerPoint and Excel

• AMSPAR certificate or equivalent qualification, or knowledge of medical terminology
• Experience of working in a busy environment
• Experience of working in healthcare
• Previous experience of NHS systems