Ward Clerk - Ward

This Ward Clerk post sits on Ward 36 at the Shrewsbury and Telford Hospital NHS Trust, a large acute trust serving Shropshire and Mid Wales. The role provides administrative and clerical support as a central communication hub for patients, families, nurses and doctors, covering patient records, admissions, discharges and appointments. It suits someone who can work largely unsupervised, reprioritise through a changing workload and stay calm under pressure.

Applicants must have experience of dealing with the public and basic computer skills, and be willing to work towards an NVQ in business administration.

• Provide administrative and clerical support within the hospital wards
• Act as a central communication hub for patients, families, nurses and doctors
• Manage patient records
• Admit and discharge patients
• Schedule appointments
  
  Liaise with and help patients throughout the working day
• Communicate with all levels of staff face to face and by telephone
• Answer telephone calls and emails
• Work on Care Flow and the new EPR system
• Coordinate with other departments for supplies and services
• Keep the ward smooth and organised, working flexibly within contracted hours and collaboratively to cover the team

• NVQ Level 2 or 3 in Business Administration, or willingness to undertake it

• Experience of dealing with the general public

• Excellent communication and organisational skills
• Evidence of effective verbal, face-to-face, telephone, non-verbal and written communication
• Evidence of good interpersonal skills
• Attention to detail
• An understanding of the requirements of the role
• Basic computer skills and good IT skills

• Ability to work independently under non-direct supervision and prioritise own workload
• Flexible approach to an ever-changing workload
• Ability to remain calm under pressure
• Ability to work well within a multidisciplinary team

• Knowledge of hospital administration systems
• Qualification in word processing or IT skills
• Customer care experience