Team Based Administrator

Administrator post supporting the South Staffordshire Perinatal and Maternal Mental Health Team within Midlands Partnership NHS Foundation Trust, which runs the service. The work centres on confidential administration for multidisciplinary staff, covering diaries, referrals, appointment booking on the clinical system and handling sensitive enquiries. This is a part-time role of 30 hours a week, with a mix of hybrid working and travel across Staffordshire and Shropshire.

Visa sponsorship is not available, and applicants who would need it may have their application withdrawn.

• Provide confidential admin support to the multidisciplinary team, including team leads and senior clinicians
• Liaise with internal and external partners and agencies on the team's behalf
• Prepare documents including agendas, papers, minutes, letters and reports
• Manage diaries and arrange meetings, appointments and groups
• Monitor individual and team inboxes and handle telephone, general and patient or public enquiries, escalating as needed
• Receive, sort and distribute internal and external mail, flagging sensitive items promptly
• Add patients and referrals to the clinical system and book, cancel and reschedule appointments, including finding clinic capacity
• Process clinical requests such as onward referrals and chasing results, and ensure appointments meet waiting-time targets
• Collect, input and report statistical and service data, maintaining spreadsheets and databases
• Make bookings for training, rooms and interpreters, and cover colleagues during absence
• Be aware of procedures for reporting incidents and potential complaints

• GCSE English and Maths grade C or Functional Skills Level 2 in English and Maths
• OCR Level 3 Word Processing / Text Processing or equivalent
• ECDL, CLAIT or equivalent IT qualification

• Relevant administration support experience, including handling telephone enquiries promptly
• Experience of dealing with sensitive or distressing issues
• Previous data input experience

• Ability to prioritise workload to meet deadlines
• Understanding of the importance of effective team working
• Understanding of the importance of confidentiality
• High level of written and verbal communication
• Excellent organisational skills and ability to work on own initiative
• Proficient in Microsoft Office packages such as Word and Excel, with standard keyboard skills

• Ability to provide training or advice to team members on computer packages
• Willingness to undertake further training and identify own development needs
• Flexible and adaptable approach to work
• Ability to travel if required

• NVQ Level 3 in Business Administration
• Audio typing experience
• Experience of using RIO
• Interest in developing the team's social media presence and strategy across platforms

• Career development for clinical and non-clinical roles
• Ongoing training and support to learn and grow
• Hybrid working