RMC Clinic Clerk

This 12-month post sits in the RMC at Wye Valley NHS Trust, which runs Hereford County Hospital and community hospitals in the county. The clerk books appointments, inputs referrals, handles patient enquiries, adds and amends clinics, and works with specialities to resolve issues. Much of the work is telephone booking in a call centre-style setting within a busy team. Previous administrative or receptionist experience and dealing with the public are needed, along with GCSE English and Maths at grade C or 4 or above.

• Booking patient appointments
• Inputting referrals
• Dealing with patient enquiries
• Adding and amending clinics
• Engaging with specialities to resolve issues
• Inputting data onto Trust computer systems
• Contacting patients by telephone to book appointments in a call centre environment
• Presenting a professional, helpful manner while keeping information fully confidential
• Working as part of a busy team

• GCSE English and Maths at grade C/4 or above

• Previous administrative or receptionist experience
• Experience of dealing with the public face to face and by phone
• Good customer service skills

• Effective verbal and written communication skills
• Good IT skills including Microsoft Office, Outlook and Google Docs
• Accurate data entry and record keeping
• Following procedures and defined protocols
• Understanding of confidentiality and data protection principles
• Proven keyboard, telephony and clerical skills

• Working effectively as part of a team

• Level 2 in Business Administration or Customer Care, or equivalent experience
• Experience using MAXIMS or other hospital systems
• Experience in a healthcare or NHS environment
• Experience of working in a busy team or call centre-style environment