Administration Assistant

Full-time administration post in the MSK physiotherapy admin team at Herefordshire and Worcestershire Health and Care NHS Trust, split across sites in Worcester and Droitwich. The work centres on booking appointments and inputting data on the patient clinical notes system, with phone and face-to-face patient queries, equipment ordering and clinic organisation. It is front-of-house and on-site, so home working is not an option, though the successful candidate can negotiate a main base.

A Level 2 business administration qualification or considerable recent NHS admin experience decides fit.

• Book appointments and input data on the patient clinical notes system
• Handle patient queries by phone and face to face
• Organise clinics
• Order equipment
• Provide reception cover, including for staff absences
• Deal with incoming and outgoing post
• Provide administrative support to the department, including typing, filing, scanning, copying and faxing, in line with Trust policies
• Share additional admin duties with colleagues across the team and base
• Use initiative and take responsibility for the quality of own work and the service to patients
• Act as a role model, upholding Trust values and professional standards

• Level 2 qualification in a business administration-related subject, or considerable recent NHS administrative experience
• Level 2 qualification to be completed on appointment if relying on NHS experience

• Recent, relevant experience in an administrative, secretarial or reception role

• Clear and effective spoken and written English
• Good level of literacy and numeracy
• Standard IT skills, tested at interview

• Tact and discretion when handling confidential information
• Ability to meet the travel requirements of the role

• Previous relevant NHS experience

• 27 days leave plus bank holidays, rising to 33 with long service
• NHS pension
• Enhanced pay for unsocial hours
• Flexible and agile working
• Maternity, paternity and adoption support
• Wide range of staff networks
• Health and wellbeing opportunities
• Full training in in-house processes and IT packages