Team Secretary​/Administrator

Team Secretary/Administrator in the Neighbourhood Mental Health Team, part of the Primary Care and Community Mental Health Service at Herefordshire and Worcestershire Health and Care NHS Trust. The post supports the team's day-to-day running through correspondence, filing, records, appointment booking, minute-taking and enquiries from patients, carers and partners. It may involve working from other bases across the county and handling confidential patient records.

Recent administrative experience is essential, alongside a level 2 or 3 qualification.

• Provide administrative support to the Neighbourhood Mental Health Team, ensuring tasks are accurate and efficient
• Work closely with Team Managers on operational processes and service delivery
• Manage a varied workload with competing demands, setting priorities independently
• Act as a key point of contact for patients, carers, colleagues and partner organisations, face-to-face and by telephone
• Record and maintain information in patients' electronic health records, observing confidentiality and data protection
• Type correspondence and reports
• Maintain filing and records, upload data, and scan and photocopy documents
• Arrange appointments
• Take minutes at meetings
• Manage incoming and outgoing mail

• Vocational level 3 in Business Administration or equivalent, or vocational level 2 or equivalent plus NHS administrative experience, with the level 3 qualification undertaken on appointment

• Recent, relevant administrative or secretarial experience
• Substantial administrative experience

• Excellent organisational and communication skills
• Keen attention to detail
• Ability to organise and prioritise own workload while managing competing demands
• Handling confidential and sensitive information with discretion
• Working independently and using initiative when priorities change
• Building positive working relationships with colleagues, service users and partner organisations

• Flexible and mobile, able to work at alternative bases within the county
• Proactive, approachable and professional

• Previous relevant NHS experience
• Minute-taking experience

• 27 days leave plus bank holidays, rising to 33 days with long service
• Generous NHS pension
• Enhanced pay for unsocial hours
• Flexible and agile working opportunities
• Maternity, paternity and adoption support
• Wide range of staff networks
• Health and wellbeing opportunities