Medical Receptionist

Barbourne Health Centre seeks a receptionist for its reception team at a GP practice that is part of the Worcester City Primary Care Network. The work centres on greeting patients and directing their enquiries to the right service or clinician, by phone and in person, along with appointment booking and patient registrations. Hours are 37.5 a week on a two-week morning and afternoon rota across Monday to Friday.

Telephone and front-line customer service experience, and GCSE English and Maths at grade A to C, are required.

• Receive patients and direct their enquiries to the right service or healthcare professional
• Triage and navigate patients to services, including signposting to the PCN Hub
• Process same-day and future appointment requests by phone and in person
• Deal with visit requests
• Register new patients and enter their data and medical records
• Process change of address updates on patient records
• Operate the telephone and bleep system during and after hours
• Cover all reception positions as necessary
• Scan documents as required
• Work to practice protocols and policies, including confidentiality and a clear desk policy
• Maintain building security, including doors, windows and alarm
• Provide general assistance to the practice team and carry out other tasks allocated by managers

• Good standard of education
• GCSE English and Maths at grade A to C
• Reception skills

• Telephone and front-line customer service experience
• Excellent customer service skills
• Working in a team within a demanding, busy environment
• Prioritising workload
• Communicating efficiently

• Empathy when dealing with vulnerable groups
• Caring, patient approach and good listening
• Computer literacy
• Excellent telephone manner
• Coping under pressure

• Motivated team player

• Experience working in General Practice
• Medical terminology
• Experience of EMIS Web
• Experience of patient triage and navigation to services

• Protected learning time
• Continuing role development
• Air-conditioned working area
• Regular staff meetings