Safeguarding Coordinator Administrative Support

This 12-month fixed-term post supports the Safeguarding Coordinator and Lead at Maple View Medical Practice, which sits within Kingfisher PCN. The work centres on keeping safeguarding registers and patient records accurate, preparing cases for meetings and handling related correspondence. Hours are 22.5 a week, and the role involves regular contact with health visitors, social workers and the ICB safeguarding team. Applicants need an administration or business support qualification and experience handling sensitive information.

• Maintain and update safeguarding registers for children and adults at risk or requiring support
• Record safeguarding alerts, codes and information accurately in patient records
• Process incoming safeguarding documentation promptly and add patients to registers where appropriate
• Prepare cases and information for internal safeguarding meetings and case reviews
• Provide administrative support to the Safeguarding Lead and Safeguarding Coordinator, prioritising urgent tasks
• Respond to safeguarding correspondence and emails in the Safeguarding Coordinator's absence or as directed
• Redact confidential information before documents are stored in patient records
• Coordinate meetings and communications with health visitors, social workers and other safeguarding partners
• Organise meetings, prepare agendas, distribute documents, and take minutes and record actions when requested
• Update patient records after safeguarding meetings to document actions and outcomes
• Provide regular updates and reports to the ICB Safeguarding Team and notify it promptly of any change to the practice's Safeguarding Lead GP(s)
• Ensure all safeguarding administration follows practice policies, confidentiality requirements and data protection legislation

• GCSEs or equivalent, including English and Maths
• Administration or relevant business support qualification

• Experience working in an administrative role
• Experience maintaining accurate records and databases
  
  Experience handling confidential and sensitive information
• Experience supporting safeguarding processes

• Understanding of confidentiality, data protection and information governance requirements
• Knowledge of office administration procedures
• Excellent organisational and time-management skills
• Ability to prioritise workload and meet deadlines
• Strong attention to detail and high level of accuracy
• Competent IT skills, including Microsoft Office and electronic record systems

• Good verbal and written communication skills
• Ability to work collaboratively in a multi-disciplinary team and independently
• Professional, trustworthy and discreet, reliable, flexible and calm under pressure
• Commitment to safeguarding and promoting the welfare of children and vulnerable adults

• Experience using EMIS Web or similar patient record systems
• Knowledge of safeguarding legislation, procedures and guidance for children and vulnerable adults
• Understanding of NHS systems and procedures
• Experience with in primary care, general practice, NHS or social care
• Experience of minute taking and action tracking
• Ability to support the multi-disciplinary team and facilitate change
• Self-awareness of strengths, weaknesses and the impact of behaviour on others

• Induction and mentorship approach for new PCN staff