Band 3 Heart Failure Administrator

This Administrative Support Officer post sits in the Heart Failure Team at University Hospitals Birmingham NHS Foundation Trust, supporting heart failure nurses, advanced clinical practitioners and cardiologists. The work centres on outpatient bookings, patient waiting lists, handling enquiries and keeping data for the National Heart Failure Audit. The role is split between Heartlands Hospital and Washwood Heath Health Centre, so travel between sites is part of the job.

Prior customer-facing experience and working knowledge of Microsoft Office are needed.

• Coordinate outpatient appointment bookings for the Heart Failure CNS team and Washwood Heath patients
• Maintain and update Patient Booking Waiting Lists using Trust systems such as Oceano and Ultragenda
• Handle messages, giving non-clinical advice and directing queries appropriately
• Input and maintain data for the National Heart Failure Audit
• Undertake data cleansing to ensure information accuracy
• Prepare and process ad-hoc clinical correspondence
• Upload documents and letters to the electronic patient portal
• Support daily IV furosemide service activity and tracking

• GCSE English and Maths at grade 4 (C) or above
• Business Administration NVQ level 3, or equivalent experience in an administrative environment

• Experience of dealing with the public or customer service
• Experience of working with Microsoft Office packages such as Word, Excel and Outlook
• Experience of using IT systems

• Ability to travel to multiple sites

• Experience of working in a busy environment
• Experience of working in healthcare
• Ability to work under pressure and deal with stressful situations