Energy Support Officer - Building Retrofit

Would you like to play an important role in supporting programmes that improve homes, communities and energy outcomes across the West Midlands?

As Programme Support Officer, you will provide proactive and reliable administrative support to the WMCA Hub and wider Energy Capital directorate. You will help coordinate projects and programmes, maintain accurate information and ensure colleagues and partners have the practical support they need to deliver effectively.

Working in a varied and fast-paced environment, you will support senior managers and project teams across meeting coordination, reporting, financial administration, procurement, data management and stakeholder communications. You will also have the opportunity to improve administrative systems and develop your skills as part of a collaborative, inclusive and outcomes-focused organisation.

Please note, this a 2-year fixed-term contract.

• Providing effective programme and administrative support across the WMCA Hub, Energy Capital and building retrofit projects.
• Coordinating meetings and events, including diary management, room bookings, materials, action notes and follow-up activity.
• Supporting project reporting by compiling information, maintaining accurate records and working with stakeholders to meet submission deadlines.
• Managing shared inboxes, contact lists, calendars, CRM information and document-management systems, ensuring information is accurate and handled appropriately.
• Supporting financial and procurement activity, including purchase orders, invoices, sales orders, supplier requests, budget reports and payment workflows.
• Identifying practical improvements to administrative systems and processes while providing a professional service to internal colleagues, partners, suppliers and other external stakeholders.

• Experience providing high-quality administrative support to senior managers or teams in a busy office environment.
• Experience coordinating meetings, preparing documentation, and taking and distributing minutes or action notes.
• Experience working with internal and external stakeholders at all levels.
• Experience managing multiple shared inboxes and prioritising workloads effectively.
• Experience supporting procurement and finance processes, including raising purchase orders and invoices.
• Experience maintaining accurate records and filing systems in accordance with data protection requirements.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• Strong written and verbal communication skills, with the ability to build positive working relationships.
• Knowledge of effective administrative systems, document control and workflow management.
• An understanding of data protection and information-governance requirements.
• GCSEs, or equivalent qualifications, in English and Mathematics at grade C/4 or above.
• Evidence of continuous professional development or training in administrative, IT or business skills.

For a full list of essential criteria, please review the JD.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD
with at least 2 days a week spent in the office.

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