Medical Receptionist

Job Description Medical Receptionist Baldwins Lane Surgery, Hall Green, Birmingham

To provide an efficient, friendly and professional reception and administrative service to patients, clinicians and colleagues, supporting the smooth day-to-day running of the practice. The postholder will be a key member of the practice team, helping ensure patients receive a positive experience and that administrative processes are completed accurately and efficiently.

• Welcome patients and visitors in a friendly and professional manner.
• Answer telephone calls, manage enquiries and assist patients with appointment bookings.
• Handle patient queries sensitively, maintaining confidentiality at all times.
• Signpost patients to appropriate services and colleagues.
• Maintain a clean, tidy and welcoming reception area.

• Open and close the surgery in accordance with practice procedures.
• Ensure the premises are ready for daily operations.
• Complete relevant opening and closing checks.
• Ensure security procedures are followed.

• Monitor and manage incoming emails and electronic correspondence.
• Undertake general administrative tasks to support the wider practice.
• Assist with QOF-related administration, including searches, recalls and monitoring outstanding activity.
• Update patient records accurately and maintain high standards of data quality.
• Assist with scanning, document management and workflow administration.
• Support practice audits, projects and other administrative initiatives as required.

• Provide support across different areas of the practice when required.
• Adapt to changing priorities and respond positively to operational demands.
• Work collaboratively with reception, administration and clinical colleagues.
• Undertake additional reasonable duties to support the effective running of the practice.

The postholder will be accountable to the Practice Management Team and will work as part of the wider practice team.

Birmingham Community Healthcare NHS foundation Trust