Band 3 Team Administrator - Learning Disabilities Team - Finch Road

Main area Learning Disabilities Grade Band 3 Contract 6 months (Fixed Term) Hours Full time - 37.5 hours per week Job  

Site Finch Road Hub Town Birmingham Salary £25,760 - £27,476 Per annum, Pro rata Salary period Yearly Closing 16/11/2026 23:59

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

To provide a fully comprehensive administration service to the Learning Disability Team. The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.

Word processing of all forms of correspondence, reports and summaries that are required by the team.

Undertake diary management for LD clinicians and/or managers, as required.

Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.

Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.

Audio transcription of letters/ reports .

Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.

Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.

Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.

Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

• GCE/GCSE or equivalent - grades A – C
• RSA/OCR stage 3 - NVQ Level 3 in Business Administration or equivalent.

• Working in a busy and demanding office/customer facing environment.
• Maintaining efficient office systems, including managing effective filing systems
• Managing databases and/or spreadsheets and accurately recording data.
• Planning and organising own workload and of staff within own span of control
• Suppor…