Data Subject Access Request Coordinator

Role: Data Subject Access Request Coordinator

Location: Birmingham OR Luton

Salary: Competitive Salary plus Benefits

Contract: Fixed term contract - 6 months

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

First Port, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Data Subject Access Request Coordinator , you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support First Port’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

As a DSAR Coordinator, you'll be responsible for coordinating, investigating, and responding to Data Subject Access Requests (DSARs), privacy related enquiries, and complaints in accordance with data protection legislation and organisational policies. The role manages the end-to-end request lifecycle, including logging requests, conducting searches across company systems, reviewing and redacting information, and issuing timely, accurate responses within legal deadlines. It supports organisational compliance by ensuring personal data is handled securely, accurately, and efficiently, while delivering a high standard of customer service and contributing to the effective management of data protection requirements.

• Manage and coordinate Subject Access Requests from receipt through to completion.
• Gather, review and collate information from multiple systems and applications.
• Identify personal data and apply appropriate red actions in accordance with data protection legislation.
• Ensure requests are processed within statutory timescales.
• Liaise with internal stakeholders to obtain information and provide progress updates.
• Maintain accurate records of all requests and actions taken.
• Manage, coordinate and respond to Data Subject Access Requests (DSARs), privacy related enquiries and complaints from receipt through to completion.
• Gather, review and collate information from multiple systems, applications.
• Identify personal data and apply appropriate red actions in accordance with data protection legislation and organisational policies.
• Ensure all requests, enquiries and complaints are processed accurately and within statutory and organisational timescales.
• Liaise with internal stakeholders to obtain relevant information, provide progress updates and facilitate timely resolution.
• Ensure responses are managed in line with established complaint handling and data protection processes.
• Maintain accurate records of all requests, complaints, correspondence, and actions taken.
• Identify lessons learned from requests and complaints, and share insights with the Data Privacy team to support continuous…