Customer Service Administrator

Job Title:

Customer Service Administrator

Location:

Birmingham, B37
Pay rate: £15.38 per hour (salary equiv £30,000)

Hours:

Monday to Friday, 9.00am - 5.00pm
Working pattern:
Hybrid (3 days in the office, 2 from home) after approx 4 weeks
Parking at office location:
Yes

Start date:

ASAP
Duration: 3-6 months

We are recruiting an experienced Administrator to join a global company for an ongoing temporary basis for 3-6 months, based at their Birmingham office. This is an excellent opportunity for someone with outstanding attention to detail, strong IT skills, and excellent communication abilities who enjoys working in a fast-paced environment.

You'll play a key role in supporting the Service Coordinators during a busy period by managing a backlog of customer service tickets and ensuring work is allocated efficiently.

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* Please note, this business will be closed for Christmas from 25th December until 4th January

Key Responsibilities:

Provide administrative support to the Service Coordinators.
Manage and triage customer service tickets, assigning them to the correct department.
Respond to straightforward customer enquiries via email and internal systems.
Accurately enter and update data on the company's in-house system.
Close completed cases and maintain accurate records.
Ensure all work is completed accurately and within agreed timescales.

The Ideal Candidate Will Have:

Previous administration experience in a busy office environment.
Exceptional attention to detail and a high level of accuracy.
Strong IT skills, including confidence using Microsoft Office and learning new systems quickly.
Excellent written and verbal communication skills.
The ability to prioritise a varied workload and work independently.
A proactive approach with excellent organisational skills.
Customer service experience would be an advantage.

What's on

Offer:

Immediate start.
Ongoing temporary assignment.
Opportunity to work for a well-established global organisation.
Friendly and supportive team environment