Homeseeker Admin Assistant - Local authority

Homeseeker Admin Assistant Job Type: Part-time, hybrid

Location:

Barnsley, S70 Pay: £13.70 per hour PAYE

Hours:

18.5 hours per week We are looking for a Homeseeker Admin Assistant to join a busy housing service within a customer-focused lettings and assessments team. This Homeseeker Admin Assistant position is ideal for someone with strong administrative and customer service experience who can manage housing applications, tenancy-related changes and register enquiries with accuracy, professionalism and care. Day-to-day of the role Provide a front-line service for housing register, lettings and assessment enquiries.

Process and triage new housing applications, ensuring all required information is received before cases go live. Update existing applications and customer records, requesting further information where needed. Complete administration linked to tenancy changes, ensuring work is accurate and completed within service timescales. Carry out checks and investigations to confirm eligibility for rehousing and inclusion on waiting lists. Make first-line decisions on housing application priority and status in line with the published lettings policy.

Manage shared inboxes and e-forms, responding to enquiries in a timely and professional manner. Maintain waiting lists for related services such as garages, plots and allotments. Liaise closely with colleagues across housing and lettings teams to ensure applications are processed efficiently. Handle all information confidentially and in line with data protection requirements. Required

Skills & Qualifications 4 GCSEs at Grade A-C, or equivalent qualifications, alongside relevant administrative experience. Experience using Microsoft Office and database or case management systems. Previous experience in a customer-focused environment. Understanding of current housing issues and their impact on social housing customers and tenants. Strong organisational skills with the ability to prioritise workloads, meet deadlines and achieve targets. Excellent written and verbal communication skills, including the ability to gather information sensitively by telephone.

Ability to work independently and as part of a team with a positive, flexible approach. Commitment to confidentiality, equality, diversity and inclusion. Willingness to attend training, team meetings and development activities as required. Ability to travel where needed and flexibility to work additional hours if service demands require it. Benefits Hybrid working arrangement. Part-time hours offering greater flexibility. Training and development opportunities.

Supportive team environment within a vital public-facing service. Opportunity to make a real difference through a meaningful Homeseeker Admin Assistant role.

How to apply

To apply for this Homeseeker Admin Assistant opportunity, please submit your CV and a cover letter outlining your relevant experience and why you are interested in the position.