Customer Service Administrator

Job Title: Customer Service Administrator

Location: Birmingham, B37
Pay rate: £15.38 per hour (salary equiv £30,000)
Hours: Monday to Friday, 9.00am - 5.00pm
Working pattern: Hybrid (3 days in the office, 2 from home) after approx 4 weeks
Parking at office location: Yes
Start date: ASAP
Duration: 3-6 months

We are recruiting an experienced Administrator to join a global company for an ongoing temporary basis for 3-6 months, based at their Birmingham office. This is an excellent opportunity for someone with outstanding attention to detail, strong IT skills, and excellent communication abilities who enjoys working in a fast-paced environment.

You'll play a key role in supporting the Service Coordinators during a busy period by managing a backlog of customer service tickets and ensuring work is allocated efficiently.

* Please note, this business will be closed for Christmas from 25th December until 4th January

• Provide administrative support to the Service Coordinators.
• Manage and triage customer service tickets, assigning them to the correct department.
• Respond to straightforward customer enquiries via email and internal systems.
• Accurately enter and update data on the company's in-house system.
• Close completed cases and maintain accurate records.
• Ensure all work is completed accurately and within agreed timescales.

• Previous administration experience in a busy office environment.
• Exceptional attention to detail and a high level of accuracy.
• Strong IT skills, including confidence using Microsoft Office and learning new systems quickly.
• Excellent written and verbal communication skills.
• The ability to prioritise a varied workload and work independently.
• A proactive approach with excellent organisational skills.
• Customer service experience would be an advantage.

• Immediate start.
• Ongoing temporary assignment.
• Opportunity to work for a well-established global organisation.
• Friendly and supportive team environment.