Aftersales Manager

Aftersales Manager Opportunity:
Birmingham Main Dealer

We are recruiting for an Aftersales Manager on behalf of our client, an established main-dealer-type site in Birmingham with a strong aftersales KPI focus. This Aftersales Manager role offers a basic salary of up to £40,000 with an OTE of £65,000+.

Benefits:

Monday to Friday with weekend rota
Company car scheme (access to up to two company-branded vehicles)
Pension contribution up to 7% employer contribution
22 days’ annual leave plus bank holidays, increasing to 26 days with length of service
Private medical cover (single policy)
Exclusive company discounts on new vehicles and aftersales services
Employee Assistance Programme
Reward Gateway employee discounts portal
Learning and development opportunities
Occupational health support
Worldwide personal accident insurance
Health cash plan
Shared incentive plan and family-friendly policies

Duties:

Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix
Lead the customer-facing team to maximise upsell while maintaining exception customer service
Adopt new digital systems and processes as part of the dealership digitalisation strategy
Develop skills, knowledge, and career progression of Aftersales Manager team members
Optimise operational processes within the customer journey, including Vehicle Health Checks
Ensure compliance with group financial processes, DVSA MOT requirements, and relevant Health & Safety regulations
Improve departmental performance and contribute across the whole dealership

Requirements:

Proven experience as an Aftersales Manager or in a senior aftersales leadership role within a franchised/main dealer environment
Strong KPI management and performance improvement capability
Confident people leadership with a coaching approach
Commercial understanding of workshop efficiency, sold hours, and upsell performance
Ability to implement process and systems change, including digital tools
Clear understanding of compliance responsibilities, including MOT and Health & Safety requirements
Full, valid UK driving licence (where required for the role)
Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Birmingham and West Midlands, today to discover more about this fantastic Aftersales Manager opportunity.

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