Service Advisor

ERDINGTON, BIRMINGHAM £32,000 BASIC £38,000 OTE UP TO £45,000 TOTAL EARNING POTENTIAL 1 IN 4 SATURDAY MORNINGS

A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.

• £32,000 basic salary
• £38,000 OTE
• Potential to earn up to £45,000 including service-plan earnings
• 1 in 4 Saturday mornings
• Weekday hours to be confirmed
• Customer-facing automotive aftersales environment

• Manage customer bookings and service appointments
• Keep customers updated throughout the service and repair process
• Liaise closely with technicians and the workshop team
• Explain recommended work, repairs and costs clearly to customers
• Maintain accurate customer and vehicle records
• Identify and discuss appropriate additional aftersales opportunities

You'll need

• Previous experience as an Automotive Service Advisor or in a similar aftersales role
• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Confidence discussing vehicle repairs, servicing and associated costs
• The ability to work effectively with workshop and technical teams

It would be great if you also have

• Main-dealer automotive experience
• Experience using a dealership DMS
• Previous experience with service plans
• A good understanding of workshop and aftersales operations

We keep things straightforward. You'll get a clear understanding of the opportunity, the package and what's involved, with support from the Pembrook team throughout the process.