Client Service Trainer – Commercial Risk

Client Service Trainer – Commercial Risk

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Hybrid role based from any Aon Commercial Risk office in the UK. (Manchester, Leeds, Liverpool, Glasgow, Edinburgh, Bristol, Birmingham, Redhill or Chelmsford). Aon’s UK Business Services (ABS) is seeking an experienced Client Servicer Trainer to join our Delivering Excellent Service (DES) team across our Commercial Risk insurance function.

This is a hybrid role with a blend of home and office working. As our Commercial Risk teams operate across multiple UK locations we welcome applications from candidates based at any of the offices listed above. Regular travel to other UK offices will be required.

We are looking for a skilled Client Service Trainer with proven experience designing and delivering impactful training in a regulated environment – ideally within the insurance industry or another FCA‑regulated environment. You will bring strong knowledge of client service, client risk and operational processes, and feel confident working in a matrix environment with cross‑function teams both onshore and offshore.

You will champion and embed the 70/20/10 learning model, fostering a culture where colleagues learn through experience, collaboration and structured development. Your work will help shape how our Client Service teams deliver outstanding outcomes for our clients and insurer partners.

At Aon, we shape decisions for the better to protect and enrich lives worldwide. We are united through trust, one inclusive team, and we are passionate about helping our colleagues and clients succeed.

• Design and deliver engaging, non‑technical training that strengthens colleagues’ understanding of client risk and supports exceptional client service.
• Champion the 70/20/10 learning model, embedding continuous development into everyday practice.
• Partner with Client Service Leads, Technical Training, HR and Commercial Risk leadership to identify capability gaps, develop training solutions and measure their effectiveness.
• Maintain up‑to‑date training materials reflecting process changes, system updates, regulatory requirements and evolving business needs.
• Identify and report training needs, trends and emerging risks, ensuring appropriate action is taken quickly.
• Support leaders in developing high‑performing, well‑trained, motivated teams who follow best‑practice processes and deliver consistently high standards.

You’ll be joining the DES team at a pivotal time as we continue to embed our Pod Team structure, a collaborative model where colleagues in the UK and India work together seamlessly to deliver excellent service across client portfolios.

• Strengthen shared ways of working across locations and time zones.
• Design training that supports collaboration, communication and accountability within and between Pods.
• Help colleagues bring Aon United to life in every client interaction.

You’ll receive full support from the UK Client Service Training Lead and be paired with an Aon Connector during onboarding, ensuring a smooth transition as you learn from experts across the business.

• Experienced Business Trainer with a background in insurance or other regulated environments.
• Confident working in global and cross‑functional teams, including offshore collaboration.
• Strong understanding of insurance, client service and client risk.
• Excellent presentation and facilitation skills, with the confidence to engage groups at all levels.
• Practical, solutions‑focused and adaptable in a changing environment.
• Resilient, organised and able to manage competing priorities.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self  colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to focus on yourself. We offer a variety of working style solutions as…