Business Process Coordinator

Overview

Marsh is a global leader in employee benefits consulting and management. We are seeking a Business Process Coordinator to oversee, manage, and optimise business processes within our UK operations. This role is crucial in ensuring that our processes are clearly documented, communicated, and embedded within the organisation, ultimately delivering excellent customer outcomes.

This is a hybrid working role with a requirement to work three days per week in the office. This role can be based out of London, Birmingham, Manchester, Bristol or Chichester.

• Coordinate and monitor business process documentation and development based on business needs, collaborating with subject matter experts and stakeholders.
• Analyse existing processes and templates to identify areas for improvement and implement necessary changes.
• Ensure compliance with legal and regulatory requirements and internal standards.
• Support operational training and communication related to process changes, ensuring all stakeholders are informed and equipped.
• Track process performance metrics and prepare reports for management, facilitating problem-solving sessions and process audits.
• Assist in the integration of new technologies or systems that impact business processes.

• Experience in business process management or coordination.
• Experience in project management or coordination.
• Strong analytical and problem-solving skills.
• Excellent written and presentation communication skills with high attention to detail.
• Strong interpersonal abilities and proficiency with process mapping and workflow tools.
• Ability to manage multiple projects and priorities effectively.

• Certification in Business Process Management (BPM), Six Sigma, or Project Management foundations (Agile, Prince2).
• Knowledge of health and benefit market products and compliance and regulatory standards relevant to the industry.
• A creative mindset with a focus on process improvement.
• Experience in the insurance or employee benefits sector (preferred but not essential).

Join us in this brand-new role within MMB Operations and contribute to enhancing our business processes and systems!

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit , or follow us on Linked In and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at rea

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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