Client Director

£45-75k basic salary depending on experience + uncapped commission. On Target Earning £95k+

5+ years’ sales experience in a client facing role in a related industry

Full Time Office-based in Brighton, East Sussex, 37.5 hours per week, 09:00-17:30 Monday-Friday

This is an exciting opportunity for someone who wants to develop their career in learning, consulting, and all things psychology at work with the chance to play a core part in an ambitious team. Reporting to the Global CEO you will be working closely with other sales, customer success (delivery) and psychologists (solution) roles.

This role would suit someone looking to work with an agile, responsive team with freedom to innovate and feel the impact of their contribution every day.

Although some of your work will be growth of existing accounts, this is primarily a new business role which will be focused on onboarding and growing new B2B clients. You will have access to some opportunities through our marketing activities and events, but it will largely be down to you to make new connections, attend client meetings, influence strategic stakeholders and onboard new clients.

Success in this role opens many career opportunities as we grow, including the opportunity to grow a team helping the business achieve its growth objectives whether growing a team or specialising your expertise in a particular solution/service area/sector or even the chance to operate in other regions around the world or lead new client services.

• Build a community of prospective clients through self-driven lead generation
• Secure meetings with potential clients via proactive outbound activity (calls, emails, Linked In, events) including all levels of people/L&D/HR as well as senior leadership/executives
• Meet with clients (face-to-face and virtual, UK and abroad) to understand their needs
• Collaboratively co-design, pitch/present suggested solutions working alongside consultants to broaden the scope of solution
• Proactively engage and influence multiple stakeholder relationships to move deal through to close, overcoming objections and changes in needs
• Negotiate contracts including price, delivery schedules and payment terms sometimes navigating procurement and new supplier onboarding (with the help of operations team)
• Oversee successful kick-off of programmes working alongside consultants, programme managers/operations team to ensure above average client satisfaction
• Plan and lead the expansion/growth of client accounts, developing multiple opportunities within one client organisation based on ongoing needs and requirements across the business
• Proactively stay on top of industry business and people trends to be able to engage senior audiences
• Support marketing through social media engagement and suggestions for improved lead generation
• Accurate recording and management of CRM data (Hub Spot) reporting on sales against target regularly including forecast and confidence levels of achieving monthly, quarterly, and annual objectives
• Attending and contributing to internal team meetings to create a culture of learning and help the business continually improve, building strong relationships across all teams.

BSc Psychology, and MSc in Psychology or Business related topics

• You have a track record of success with outbound sales strategies and onboarding new clients.
• You’re skilled at navigating complex B2B buying processes, building relationships with senior stakeholders, and working with procurement and finance teams.
• You understand the learning, people, culture, HR, and L&D industries—how they operate, and what they buy
• You are active and engaged with your target audience on Linked In
• You have strong commercial awareness and can communicate effectively with senior executives as well as HR/L&D professionals.
• You’re experienced in using CRM platforms to manage leads, deals, and reports (Hub Spot preferred, but not required)

• You can quickly engage/hook people in your communications
• You quickly build strong rapport and communicate concisely with clarity on key…