Associate Relationship Manager

Overview

Job Title:

Associate Relationship Manager - Lending Operations

Location:

Birmingham - Colmore Row

Hourly Pay Rate: £17.80

Contract:

6-month assignment

Hybrid Working: 3 days remote / 2 days in-office (Thursdays required in office)

Training:
Full training provided (hybrid delivery)

About the Role:

We're recruiting an Associate Relationship Manager to join a dynamic Lending Operations Team, supporting the Loans Department with high-quality case management, stakeholder engagement and customer verification. This is a great opportunity for someone analytical, detail-focused and eager to learn new systems and processes. This role is email and admin-based (not telephony) and involves managing business banking customer requests case-by-case using modern workflow tools.

• Stakeholder & Customer Engagement:
  Building strong relationships with brokers, internal teams and business banking customers;
  Updating stakeholders via internal platforms such as PEGA and ABCS;
  Liaising with the Loans Department to progress each case efficiently
• Case Management:
  Handling a variety of loan-related enquiries such as loan statements, breaks in loans, capital repayment holiday requests;
  Working to clear SLAs, ensuring productivity and accuracy;
  Investigating customer queries using multiple CRM and verification tools;
  Managing auto-responses and centralised verification platforms;
  Working within a new, streamlined workflow process
• Administrative Excellence:
  Email-based case handling (no telephone work);
  Ensuring all documentation and validations meet regulatory and quality standards;
  Accurately processing data while spotting anomalies or missing details

• A fast learner who can pick up new systems quickly
• Technically confident and comfortable using multiple digital platforms
• Experienced in stakeholder management
• Analytical, with strong attention to detail
• Quality-driven and able to work independently
• From a background in FCA-regulated environments, Lending, Banking, Operations or an Analyst-type role (not essential but beneficial)

• Opportunity to work within a modern lending environment using new tech and workflow tools
• Supportive team with centralised training
• Hybrid working for great work-life balance
• Chance to build strong professional relationships in a reputable financial setting

• Weekly pay
• Online payslips
• Dedicated aftercare team
• Annual leave allowance
• Employee Assistance Programme
• Access to Able Futures
• Eye care Vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension Scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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