Merlin Project Lead - CHP

• The CHP Dedicated Merlin Project Lead is responsible for managing and optimising the Merlin CAFM system in support of Mitie's CHP contract.
• The role ensures system accuracy, effective process delivery, and high-quality reporting to support operational performance, compliance, and client requirements.
• This is a system-focused, process-driven role supporting engineering delivery through strong data management and application oversight.

Better places, thriving communities.

• Merlin Project Lead - CHP
• Location - Birmingham
• Hours - 40 Hours

• The CHP Dedicated Merlin Project Lead is responsible for managing and optimising the Merlin CAFM system in support of Mitie's CHP contract.
• The role ensures system accuracy, effective process delivery, and high-quality reporting to support operational performance, compliance, and client requirements.
• This is a system-focused, process-driven role supporting engineering delivery through strong data management and application oversight.

• Act as the dedicated lead for Merlin CAFM on the CHP contract
• Manage day-to-day system administration and application use
• Ensure accurate asset data, periodic maintenance schedules, and work order processes
• Maintain data integrity and drive consistent system usage across teams
• Support operational teams with system queries and troubleshooting
• Produce regular and ad‑hoc reports to support KPIs, SLAs, and compliance
• Monitor system performance and identify opportunities for process improvement
• Support audits and assurance activities through accurate system records
• Work closely with internal stakeholders to align system processes with contract requirements

• Strong IT literacy with confidence using multiple systems and applications
• Experience in application management or system administration
• Proven data management experience with high attention to detail
• Process‑driven mindset with ability to follow and improve structured workflows
• Experience producing reports and interpreting system data
• Good communication skills and ability to support operational users

• Experience using Merlin CAFM or similar FM systems
• Exposure to engineering, hard services, or energy‑related contracts
• Understanding of planned maintenance and compliance processes

• Organised and methodical
• Comfortable working independently
• Analytical and improvement‑focused
• Reliable, consistent, and detail‑oriented

Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee.

Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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