Incident Management Coordinator V336

Birmingham

Incident Management Coordinator - : V336

This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team in Coleshill as an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.

• Log and distribute reactive calls to engineers in line with SLAs/KPIs
• Liaise with site engineers to ensure jobs are responded to and updated in real time
• Process completed paperwork and action additional work required, where applicable
• Liaise with the customer to ensure all updates are communicated effectively
• Ensure completed calls are costed in accordance with contract terms
• General promotion of the Company and it’s services
• Updating/maintaining the Company’s maintenance software in line with compliance
• Completion of stores documentation
• Take incoming deliveries and completion of associated paperwork
• Liaising with Head Office for Stock replenishment

• Be able to communicate and build successful working relationships with customers and other employees
• Excellent verbal and written communication skills
• Customer Service qualification (desired)
• Good IT skills and a familiarity with Microsoft software
• You will be a team player with ambition who is willing to learn new technologies and procedures
• Industry knowledge would be beneficial

• A Positive, self-motivated proactive individual
• Ability to operate effectively under pressure to rapidly changing circumstances
• Good communication skills with the ability to build successful working relationships with customers and colleagues
• Be well organised and have self-discipline
• Have the desire to learn and continually improve your knowledge

• Working hours:
  
  Monday – Friday, 8.00am – 5.00pm (Permanent)
• Salary: £26,500 - £28,080 (depending on experience)
• Benefits:
  Group Earnings Scheme, Difference Maker Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Pension Salary Sacrifice Scheme, Holiday Buy Scheme, Perks and Employee Assistance Program

Please send your CV to

Or

TIS vacancy application form

People Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts NG18 5BU